rental programs and FAQ:
The Rental Program:
We offer you, the athlete, a variety of rental options to try and balance price and experience with the product. If you still have questions, please contact us.
Remember: Every rental earns you credit towards a final purchase!
FAQ:
What kind of tires do you use? Tubulars we primarily glue Continental Sprinters. We also have Schwalbe Stelvios and Challenge Cronos tires. Clinchers we primarily use Schwalbe Ultremos and Michelin Pro3s
Do I have to pay shipping? FedEx Ground is included for most orders. FedEx 2-Day and Overnight are options in the shopping cart, and should be selected should you wait until the last minute.
Is there a prepaid mailer prepared for the return shipment? Yes. This is how you will return the wheels, and it ensures that we can track the packages on their way back to us. It also tells us if you're late returning the wheels.
Can I pick up the wheels? Yes! We have pick up locations in Manhattan and Burlington, VT. Both locations do not stock everything, so please ask about picking up your specific product.
How do I know the number of days I should rent for? If the wheel is in transit from us to you or visa versa, those days are not counted towards your rental days. Days where the wheel is sitting in the trunk of your car, however, do count towards a rental day, even though you are not racing it on that day. Any day that Echappe does not have the wheel, not including FedEx transit days, is considered a billable rental day.
How do you know if I've shipped the wheel on time? Because we provide you with a return label and we can see when its been processed. If you're late, Big Brother tells us.
Can you fix my bike? We charge service fees for repairs to bikes, the same as any other bicycle service. We are not neutral support and we will not repair your bike for free.
Once I get the wheels, I have questions about setting them up on my bike. What can I do? We can try to talk you through a set up over the phone to our best abilities. Otherwise, please visit your local bike shop and give them the much deserved business.
I think my wheels are broken. We don't ship out broken, untrue or otherwise "not race ready" wheels. Zipp Sub9 wheels do not fit in every bike. Some tolerances between frames and Zipp and HED wheels is very low and your bike might be flexing INTO our wheelset. This does not mean you have rented a broken set of wheels or that your bike is bad. Its a learning experience, and a better one that having bought a $3000 wheel to find out the tolerance isn't very good between your stays and the wheel.
Can I rent just one wheel? Yes. We do rent just one wheel for people. We are working on creating a "One Wheel" section of the site. Until then, you can place an order by renting a HED H3 front wheel and making a note in the shopping cart that you want something else.
If I am renting a few things, do I need crash insurance for everything in the cart? No. Once you have selected crash insurance for one thing, everything else is covered in that order. Everything must be ordered at once for this to be in effect.